Refund policy

Returns

We offer a 14-day return window for refunds or exchanges. Please note that we are unable to accept returns or exchanges once 14 days have passed since your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:

-Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
-Any item that is returned more than 14 days after delivery.

-Restocking fee of 10% will apply on returns.

If your order qualifies for free shipping and you return the item for a refund, the original shipping cost we covered on your behalf is non-refundable. This shipping fee will be deducted from your total refund amount.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@akasia.co.nz

Shipping

You will be responsible for paying your own shipping costs to return your item. Original shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

For any questions about refunds and returns, please email us at sales@akasia.co.nz.